Rate & Availability

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(English) FAQs

1. How far is that from Hanoi to Ha Long Bay?

The distance between Hanoi and Ha Long Bay is 180km that will take you 3.5 – 4.0 hours. Our shuttle bus will pick you up at hotels from 7:30 – 8:00 am. During the transfer, you will enjoy countryside landscape with rice fields, water buffalos; villages….Our bus will arrange a stopover on the half way around 20 – 30 minutes.2.

2. When is the best time to visit Ha Long Bay?

Summer is good time to Ha Long Bay, you have time to enjoy thousands of limestone islands in the Bay, swimming, kayaking and visiting fishing village under sunlight. However, summer is not the high season in Ha Long Bay and it is hot too. Many tourists visit Ha Long bay during fall and spring in colder weather and have great time there.

3. How safe is your boat?

All the boats are equipped with life vest in cabin, public area, life rafts, oxygen-tub,…

All guests are briefed and given safety procedures with clear instruction

All the boats are maintained every six months and daily technical supervision.

Our staffs are well trained to deal with emergency and safety control

4. Can I order meals on boat as vegetarian or special diet?

We are willing to prepare alternative menu for your food requirement.  Depending on your food request, our cook will prepare the most suitable one. Please, inform us in detail your special food request latest in the morning of the cruise date.

5. How can I make payment for trip?

When you book a trip with us, there would be a deposit required (30% in total price). You can choose to do deposit via direct bank transfer, Onepay (Credit card online payment) or Authorization letter with relevant bank fee request.  The most popular one is OnePay with detail Guideline and Term, Conditions.  The balance of the trip can be paid when you arrive in Vietnam by cash or credit card.  You are recommended to visit our sales office in Hanoi for payment and other details.

6. How many luggage should I bring on board?

You should bring with you the necessary ones as there is not much space on shuttle bus.  Because we will drop you at the same hotel after Halong Bay trip so you can leave your big suitcase at the hotel. If you need to go directly to Airport or train station you can bring your entire luggage.

7. What should I bring on board?

You are recommended to bring:  sun glasses, sun block, wide brim hat, insect repellents, swimming suites (in summer) or warm clothes (in winter) and original passport.
Tips: You can also bring some Candy, cakes, books, notebooks, pens, pencils or other learning tools for children and elderly in the fishing village.

8. Do we have kayak in Ha Long Bay with your boats?

Kayaking is a part of itinerary included in price. You will have longer time for kayaking in 3 day 2 night program.

9. Do we get pick up from hotels in Hanoi?

We arrange shuttle bus (16 seat minibus) to pick up visitor from hotels in Hanoi Old Quarter. Pick up time is 7:30am – 8:00am every morning. You are recommended to have breakfast and be ready at hotel’s lobby.

Pick up request at Hanoi Airport is not available, it can be handled by private car only, and shuttle bus could not pick up or drop off you there.

10. Hoteles cerca de Pelican Halong Cruises – TripAdvisor