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FAQs

– How do you pick us up in Ha Noi?
Pick up time table: Our operator will reconfirm the pick up time table to every customers one day before departure, we will recall receptionist at your hotel in Ha Noi or we will resend the email to you. Shuttle bus pick up time table around 7.30- 8.00 am, depend on your hotel location. You are recommended to have breakfast and be ready waiting for us at the lobby of the hotel.

– Do you pick us up/drop off at the airport or pick us up/drop off at Ha Noi train station?
Pelican shuttle bus only pick up and drop off visitors in Ha Noi Old Quarter around 7.30 – 8.00 am.

– How many kilometers is there from Hanoi – Ha Long Bay?
Ha long bay is far from Hanoi about 165km, visitors could follow High way no1 and High way 18 to go through Ha Noi- Bac Ninh- Hai Duong – Quang Ninh. However, we supply the shuttle bus from Ha Noi – Ha Long Bay so the customer just reconfirm with us about your hotel address in Ha Noi Old Quarter and join our shuttle bus on departure date.

– How is the weather like in Ha Long bay ?
Located in the Northern of Vietnam, Ha Long Bay also has winter during late of December (especially after Christmas time) to March, it would be very cold for Vietnamese people with this temperature: 10- 18 degree C.

Spring time is during February to March, especially after Vietnamese lunar new year, it absolutely would be very foggy (sometime 100% humanity) and cold. It would be less cold with higher temperature: 20- 28 degree C. Visitors could see Ha Long Bay with so much of foggy but it makes visitors feel more mystical and dramatic foggy of Ha Long Bay.

Summer time: it is properly hot during May – June with 35- 40 degrees C for day time and 30 degree C for night time. There is blue sky and green water in Ha Long bay, it such as amazing for visitors could enjoy kayaking, swimming activities.

Autumn during September – October – November is the best time to go to Ha Long bay. We called it: “immense yellow autumn season”. This is perfect time to enjoy Ha Long Bay with sunshine, dry season, cool with 25 – 28 degrees C, it is just Amazing Ha Long bay at this time.

Monsoon season: During July – August, this is the good time to see how beautiful of light thunder and how is weather changing. Some day is nice like beautiful autumn, some day is abit hot like hot summer, and someday are the time of thunder storms and typhoons. You need alittle bit of good luck to have perfect weather for Ha Long bay at this time. Of course, in case of the bad weather, the local Ha Long Bay Port Authority is not allow to cruise for all cruise company for safety reason.

– What should I prepare for Ha Long Bay trip?
Bathing suit for summer/ warm clothes for the winter with sun glasses, sun cream, insect repellent, proper shoes, original passport, rain coat, hat.
For passengers who take 3 day/ 2 night trip, you are recommended to bring small backpack to the boat transfer to Lan Ha Bay, you just leave your entire luggage in your cabin because after day tour, you will be back same cabin. Let us know if you want us to clean your cabin again, please.

– Can I order a specially dietary requirement?
Please let us know if you have any dietary requirement, so our excellence chef would create menu for your specially request.

– How can I pay for your Ha Long Bay trip?
You can make a payment by credit card via bank transfer with 3 % bank fee in Viet Nam for your deposit. When you arrive Ha Noi, you could make the rest of your payment at our sale office in Ha Noi in cash or by credit card (Bank fee charge is 3%).

– Where is BaiTu Long?
Located in the Gulf of Tonkin, BaiTu Long Bay is one of most wonderful bay at this area and a part of Ha Long Bay – the World Heritage Site and the New 7 Wonders of Natural in the World, it is less famous bay than Ha Long Bay but it is the less traveled area. BaiTu Long has thousand of limestone island, wide area with diversity of biological. There are many wild white sandy beaches in BaiTu Long Bay with many places need you come to explore by kayaking, swimming and snorkerling. BaiTu Long National Park located in BaiTu Long Baywas
Just being top 5 destinations wanted in South East Asia by Gecko Travel Biological company in England.

– Where is Tuan Chau island?
Tuan Chau island is the schist island on the south – west side of Ha Long city in Viet Nam. Covered by pine forest, Tuan Chauisland has an area of 2.2 km square and to the east and south are two man made beaches endowed with very white, fine sand. Nowadays, Tuan Chauisland become the international entertainment center and great marina station in Ha Long Bay. Pelican Cruise Ha Long marina located at Tuan Chau island with fully facilities of the new marina in Ha Long Bay.

– How safe is your boat?
Our boats are fully equipped for safety under security checked and certificated by Ha Long Bay Port Authority.

Our Pelican staffs are well trained, professional and they know how to deal with Emergency case.

All passengers are briefed and given safety instruction on the ship.

Every six month, all the boats are maintained and daily technical supervision.